A Case Study on Prospective Telehealth Attitudes Amongst the Asian and Pacific Islander American Immigrant Population in Los Angeles

Angela S. Chen, Kevin M. Zhang, Amanda Y. Mac, Alex J. Ma, Jeana K. Shin, Jenny Wang, and Burton Cowgill, UCLA Fielding School of Public Health, 90025


Following the COVID-19 pandemic, telehealth – remote access to health services – has exploded in the United States. Previous studies found telehealth to be effective in improving health outcomes for patients with chronic conditions, but little is known about prospective attitudes towards using telehealth. The Asian Pacific-Islander (API) American community in particular faces complex considerations due to both logistical and sociocultural factors. Here, we characterize the unique obstacles present in the API community that influence their telehealth utilization to better inform telehealth advancement. 


This case study aims to characterize attitudes towards telehealth within the API community and examine potential factors shaping their receptiveness to using telemedicine.


Participants are members of the API community in greater Los Angeles who attended health fairs held by APA Health CARE (UCLA student-led organization providing tailored information through health screenings, health education seminars, and follow-up services) in 2018. Follow-up calls were conducted using RingCentral. Callers described telemedicine and asked participants about past utilization and prospective attitudes towards telehealth. 


Amongst 21 respondents to-date, 21% reported previous experience using telehealth, and 81% preferred in-person consultations. 62% reported openness to telehealth in the future. Participants who responded negatively towards telehealth cited concerns including: unfamiliarity with internet technology (3 participants) and preference for in-person visits (4 participants). 89% (8/9) adults (age < 65) expressed openness to using telehealth in the future while 28% (2/7) seniors (age > 65) were willing to consider future usage. One older participant explained how “elders tend to have many health problems, so [he] would not trust the accuracy of telehealth over an in-person visit.” 

Additional calls will be conducted into 2021 to supplement our preliminary findings. The insights from this case study can potentially inform directions for virtual healthcare delivery and optimization for elderly and API populations. 

Additional Abstract Information

Presenters: Angela Chen, Kevin M. Zhang, Amanda Y. Mac, Alex J. Ma, Jeana K. Shin, Jenny Wang

Institution: University of California - Los Angeles

Type: Poster

Subject: Social Work & Human Services

Status: Approved

Time and Location

Session: Poster 11
Date/Time: Wed 3:00pm-4:00pm
Session Number: 7113